These three demonstrations are required regardless of which national regime applies, because they follow from the harmonised layers.
Automated interaction that does not disclose itself
A dor
The duty became enforceable on 2 August 2026 and the grace period for systems already in operation ends on 2 December 2026. Very few operations have embedded disclosure at every point of interaction, as opposed to only at the opening.
A resposta
Inventory and classification of the systems in use, revision of opening and hand-over scripts, marking of synthetic content, and documentation of the assessment.
From silent automation to declared automation, with the assessment on file.
Serviço correspondente: AI Act Article 50 Conformity →
Support channels that are not accessible
A dor
Accessibility has been enforceable since June 2025 and expressly covers support services. The requirement to provide conformity information orally, and not only in writing, is routinely missed.
A resposta
Barrier assessment channel by channel, testing with assistive technologies, and production of the conformity information in both written and oral form.
From ordinary service to accessible service, with documentation that can be produced on request.
Serviço correspondente: Customer Service Accessibility →
Compliance that cannot be produced
A dor
The operation complies in daily practice and holds no organised evidence of it. Before an authority or a client auditor, that position is indistinguishable from non-compliance.
A resposta
Assembly of the compliance file, with a matrix linking each obligation to the evidence that demonstrates it and to the person who keeps it current.
From assumed compliance to compliance that can be produced without preparation.
Serviço correspondente: Compliance File for Customer Service →
Identify your dominant exposure
The first conversation serves to establish which of these problems is costing your organisation the most.