Delivered in English, for operations subject to the harmonised European layer and to more than one national regime.
Catalogue
| Code | Product or service | Delivery | Specification |
|---|---|---|---|
| PMV-11 | Multi-Jurisdiction Exposure Assessment Determination of which national regimes apply to an operation serving more than one Member State | One-off engagement | Open specification |
| PMV-17 | Compliance File for Customer Service Building the documentary file that can be produced to contracting authorities, client auditors and regulators | One-off engagement | Open specification |
| PMV-04 | AI Act Article 50 Conformity Transparency of automated customer service systems under the Artificial Intelligence Act | One-off engagement | Open specification |
| PMV-10 | Customer Service Accessibility Conformity of support channels with the European Accessibility Act | One-off engagement | Open specification |
| PMV-16 | European Comparative Regimes Report A Member State by Member State comparison of customer service and telemarketing obligations | One-off engagement | Open specification |
| PMV-20 | Customer Service Compliance Management System An annual cycle of monitoring, measurement, review and reporting, for operations with continuing exposure | One-off engagement | Open specification |
Specifications
Each product has its own specification, with objective, scope, method, deliverables, duration and audience.
PMV-11 · Multi-Jurisdiction Exposure Assessment
Determination of which national regimes apply to an operation serving more than one Member State
Ficha técnicaPMV-17 · Compliance File for Customer Service
Building the documentary file that can be produced to contracting authorities, client auditors and regulators
Ficha técnicaPMV-04 · AI Act Article 50 Conformity
Transparency of automated customer service systems under the Artificial Intelligence Act
Ficha técnicaPMV-10 · Customer Service Accessibility
Conformity of support channels with the European Accessibility Act
Ficha técnicaPMV-16 · European Comparative Regimes Report
A Member State by Member State comparison of customer service and telemarketing obligations
Ficha técnicaPMV-20 · Customer Service Compliance Management System
An annual cycle of monitoring, measurement, review and reporting, for operations with continuing exposure
Ficha técnicaThe indicative values given in the specifications are intended to allow a first order-of-magnitude assessment. [They require confirmation in a proposal, which depends on the size of the operation, the number of locations and the agreed scope.]
Request a proposal
State the product you need and the size of your operation. Proposals are issued within three working days.